Frequently Asked Questions

Our investigation involves a comprehensive forensic review of financial trails, communication logs, and digital footprints. We use OSINT (Open Source Intelligence), ethical hacking protocols, and blockchain analytics to trace where the stolen funds were moved, identify the holding institutions, and build a court-admissible dossier for legal recovery.

Mixers like Tornado Cash or Wasabi Wallet attempt to obscure the trail of funds, but our enterprise-grade blockchain analytics tools utilize heuristic clustering and timing analysis to de-mix transactions and trace the exit wallets. We then identify the centralized exchange where the scammer attempts to cash out.

You will need to provide the transaction hashes (TXIDs), the wallet address the funds were sent from, the receiving wallet address, and any communication you had with the scammers. If the fraud involved bank wires, we need the wire receipts and receiving account details. Our helpdesk will guide you through securing this information.

Yes. We utilize advanced financial auditing tools to trace SWIFT messages and follow the trail of correspondent banks. Even if funds are moved across multiple offshore jurisdictions, we map the entire financial footprint to locate the final holding account.

Once funds are identified at an institution, we immediately coordinate with our partner security agencies to issue a formal freeze order. This legally locks the account, preventing the criminal from withdrawing or moving the assets while we pursue legal enforcement.

No. Our agency does not request any form of payment. All operational and investigative costs are fully covered by the UNCyber (Unité nationale cyber / National Cyber Unit). We operate on a strictly cost-free basis for the victim.

To ensure absolute regulatory compliance and security, all recovered funds are routed through our official partner bank. We utilize Switz Pay Bank for all refunds, reimbursements, and payments. This partnership ensures that the transaction is fully regulated and protects the victim from any interception or legal complications during the payout phase.

The UNCyber acts as the primary funding sponsor for our victim recovery operations. Because our agency is commissioned to combat cyber-enabled financial crime, the UNCyber covers all the costs associated with the forensic tools, legal filings, and coordination required to retrieve your capital.

Any request for payment outside of the official Switz Pay Bank refund process is fake and should be reported immediately. We will never ask you to send crypto to a “verification wallet” or pay a “release fee” to an external account. All payouts are strictly disbursed from Switz Pay Bank to your verified account.

Once the assets are legally recovered, they are converted to fiat and securely routed to Switz Pay Bank. From there, they are disbursed directly to your nominated corporate bank account or secure crypto wallet, accompanied by a full audit trail and case closure report.